Frequently Asked Questions
Everything you need to know about shopping with PEP Store
What are your shipping rates and delivery times?
We offer standard shipping at a flat rate, with free delivery on orders over $50. Standard delivery typically takes 3-5 business days depending on your location.
How do I return or exchange an item?
You can return any unworn or unused items within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label and follow the instructions provided.
Which payment methods do you accept?
PEP Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.
Can I track my order once it has been shipped?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, PEP Store ships to customers within the domestic United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I contact customer support?
Our support team is available via email at support@pepstore.com or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.